Level: FAQs
Is the preorder charged upfront or at release date?
Frequently Asked Questions
Pre-orders are charged immediately. This is a great opportunity for you to save some cash before the product is released and you will get early access to the editor.
Refunds policy applies to pre-orders without exceptions.
What is the best way to contact you?
Frequently Asked Questions
Join our Discord server for staff and community help! OR use contact form in the contact us page.
Does this Product generate any sound?
Frequently Asked Questions
Not at the moment. You can only control the real synthesizer with our editor.
In future, there might be a PRO upgrades available, which will eliminate the need of the hardware completely and our editor works as a regular VSTi / AudioUnit / AAX instrument plug-in and as a standalone application.
What are the Editor requirements?
Frequently Asked Questions
You must have the real hardware synthesizer / effect unit which the editor is made for. List for requirements:
- You must have the real hardware synth, which the editor is made for.
- Version 3 requires 64-bit AAX, AudioUnit, VST2 or VST3 host for Mac or PC.
- Version 2 requires 32/64-bit AudioUnit / VST host for Mac or PC.
- MIDI interface. A good one which supports SysEx messages. ESI MIDIMATE XT is proven to work.
- Direct MIDI in / out connection between your hardware and the MIDI interface. No MIDI Thru connections or MIDI in only / MIDI out only connections OR
- direct USB connection to computer if USB is available in hardware.
- Audio cables from the synth to sound card or mixer in order to hear the sound.
- At least FULL HD resolution display.
Why my DAW crashes when I set MIDI in / out from the editor?
Frequently Asked Questions
This is usually caused by the fact that your DAW has the MIDI port preserved. Be sure to follow our User Guides to setup your DAW environment properly before using our products.
Start with Setting MIDI Devices guide and follow up with the specific hardware instructions.